Refund policy

Due to the personal and hygienic nature of fragrance products, we do not accept returns or exchanges for change of mind. We offer replacements only for products that arrive damaged or defective.

If your order arrives damaged, please contact us within 48 hours of delivery at qiwayafragrances@gmail.com or +91 9810601174 with unboxing video/photographic proof, and we will happily arrange a replacement for you.